Customer service is a must for every business. Many smaller businesses lack the funds to hire a full-time staff of customer service representatives to answer every concern or question.
Help Desk Software is an ideal tool to streamline this process. You can manage your business via phone, email and other channels. These tools will allow you and your team to grow your business.
One help desk may include a shared mailbox, knowledge base, and live chat. Not all help desks have all of the listed tools.
This Article will provide details on the Best Help Desk software for small business. The features that you choose will determine which one is the best. These include the ease of use, delivery, security email templates, pricing, and GDPR compliance integrations.
What is Help Desk Software?
Software that helps customers improve their customer experience is a great tool. 75% of customers want a consistent experience, regardless of how they contact the company via phone, social media, or in person. It unites all customer service interactions into a single platform that is omnichannel.
1. Freshdesk
Freshdesk is a great help desk solution that small businesses can use. This robust application has many essential and advanced features that will help you provide customer support. It is also flexible and cost-effective. Its key features include self-service, ticketing, customization of collaboration, customization and reporting, as well the multichannel helpdesk.
Freshdesk provides a range of third-party applications, such as Shopify, Office 365, and Slack. You can utilize the tools are already in your arsenal. Customer service departments can easily modify the platform to meet their needs and expand it to suit their needs.
Freshdesk offers a free plan that allows agents unlimited access to the email and social ticketing systems. Monthly payments for paid plans cost between $15 and $99 each agent. They also provide advanced features, such as time tracking as well as automation, round-robin routing and automation. You can try all features for free for 21-days.
2. Zoho Desk
Zoho Desktop provides customers with omnichannel support via phone, email, and even the internet. Automate repetitive tasks like scheduling and sending notifications to customers. Zoho Desk, an AI-powered assistant, can identify anomalies and analyse customer interactions. Customers can upload FAQs and Knowledge bases to assist with their queries. It is part of Zoho’s ecosystem and integrates with many other tools such as Zoho CRM and Microsoft Teams.
Paid plans are $12- $35 per agent and include advanced features like multi-department tickets, customer happiness ratings and multi-department Ticketing. These plans include more advanced features such as multi-department ticketing, customer satisfaction ratings and ticketing across departments. You can also get a free trial for 15 days.
3. Zendesk Support
Zendesk provides a comprehensive help desk solution that includes a range of services that can be used to improve customer service. Its intuitive interface makes it easy to use and the responsive design allows users to integrate it into their workflows. Zendesk can be accessed via email, SMS, live chat social media or telephone. It is possible to collaborate effectively with your employees, allowing them to solve problems efficiently and be more efficient.
It can streamline many processes. If you are faced with frequent customers’ questions, agents can utilize the software to design regular responses.
Zendesk for Services base plan costs $49 per month. This includes all-channel ticketing and self-service information base, as well as the possibility of up to fifty AI automated responses. Plans start at $79 per agent or $99 per month. These plans offer advanced options such as multilingual support and integrated communities forums. Every plan includes the chance to try them free of charge.
4. SysAid
SysAid combines the management of assets, automation and business intelligence into one help desk software. It provides all the tools necessary to manage your IT service such as chat systems and ticket management, benchmarking industry, and ticket management. You can also access the self-service portal to create tickets, access IT news, request assistance, and access the knowledgebase.
Sysaid’s automated function, which is another notable feature, is also noteworthy. This automates repetitive, manual tasks which reduces the workload of service desk staff and allows them to concentrate on more productive tasks.
5. ServiceDesk Plus
ServiceDesk Plus ManagerEngine. ManageEngine is an IT help desk. You can choose between cloud or on-premises versions. It aids IT teams in creating best practices through ITSM workflows. ServiceDesk Plus offers intelligent automation capabilities and customizable, code-free functions. You can integrate it with Outlook, Jira Service Desk, and Microsoft Teams for smooth operation.
ServiceDesk Plus plans start from $495 and go up to $1195 per year. To enhance your user experience, additional features are available. To meet the needs of the IT Support team, a custom-designed program is possible.
6. Jira Service Desk
Jira service desk by Atlassian is an IT helpdesk solution. This tool allows IT teams to manage service requests from customers and teams. You can create an online portal that allows your team members to get assistance quickly. Jira Service Desk is an IT help desk platform that makes it easy to use. It integrates seamlessly with Microsoft Teams, Slack and Slack so employees can ask for help using their existing tools.
Three agents can get a free help desk program and a website. For a monthly fee, paid plans cost between $20 and $40 per agent. These plans include additional options such as audit logs and service status pages. They can support up to 55,000 service personnel. They can also offer customized pricing to your company.
7. Freshservice
Freshservice provides IT support through the service desk. It is easy to use for teams thanks to its modern interface. Training is not necessary. It can be tailored to support IT-related needs or other issues. Multi-channel support simplifies tasks and solves issues via different channels such as chat, email, and phone. You can also use it to assist customers in person. It can be used to manage assets and incidents, service catalogs, reports, integrations, and gamification.
To assist customers when they are away, support staff can use their mobile support application on both Android and iOS. Because they can be used by growing teams, Freshservice plans are ideal for small businesses. The plan is free for agents with a minimum number of 100 users.
8. Hubspot Service Hub
Hubspot Service Hub provides customer service software within Hubspot’s marketing and sales platform. This platform allows front-office teams to connect with one, unified display. It uses CRM technology. All customer interactions can be tracked from one place. You can use many tools to manage your teams and help you manage the availability of your employees.
Hubspot’s customer service platform starter plan starts at $45 per user per monthly. This plan includes basic automation, tickets, and live chat. The Enterprise and Professional versions are $1200 and $360 respectively each month.
9. Salesforce Service Cloud
Salesforce Service Cloud addresses support issues that impact businesses of all sizes, as well as smaller ones. You can manage support requests and answer direct questions with a range of features. The software allows you to combine service requests from different channels into one central place. This makes it easier to prioritize, sort, and respond more quickly. It also includes great tools to manage contact, which can help you improve customer support KPIs.
Salesforce Service Cloud’s simplicity is what makes it stand out. It is easy to set up and you can immediately start using it. Trailhead, one of the best Salesforce Online Learning Platforms, is simple to use. You also get Service Cloud modules. It can scale to your requirements, making it a great tool for small-scale business growth. Einstein AI is an excellent feature. The Einstein AI feature can automate many routine tasks. This allows you to focus on the most important aspects of your business.
10. ManageEngine
ManageEngine provides an IT Operations and Service Management platform. This company provides a variety of help desk services, including remote management, server, and network management. The experience can be customized to meet the needs of your support IT staff. You can manage customer tickets and track them all from one place with Help Desk applications.
Each ManageEngine solution can be purchased as an individual product. Prices vary depending on what features you require. All products come with a free trial or demo version.
11. Cayzu
Cayzu makes it easy to quickly answer any support question. You can automate your workflow by routing emails to specific subjects or descriptions, or directing them towards the correct agent. Priority is also given (e.g. billing). To ensure that tickets are in good standing, automated follow-ups will take place. Your ticket will be closed if you do not receive a response within the time limit.
Multiple ways can be used to help customers. This includes email, social media and websites. Although it isn’t as robust as other solutions, it is one of the most affordable in the field. It also includes all the necessary features to run virtual helpdesks for small businesses. There are five options available. Each plan has different features and costs depending on how many agents you have.
12. LiveAgent
LiveAgent Combines many possibilities for customer communication into one program. You can offer support via video calls, forums, or other apps like Slack. Slack has integrated live chat. It’s a simple interface for groups that can be used by everyone and saves them time. Automated options include ticket tag assignation, ticket assignment, and the ability to create individual rules.
Basic tickets are 15 dollars per month. You can also get email and help desk support. Chat and email support are included in the help desk software. It costs $29 per month. 39 dollars per year for the all-inclusive version. A free plan is available that provides chat telephone, chat support and email support. It also includes a 7-day account history.
Which free help desk software do you prefer?
Many Help desk software products are available and usable by small businesses. The best features are in Freshdesk, Zoho Desk and Freshdesk. Zoho Desk offers email support to up to three customer service agents. Freshdesk offers unlimited support via email and tickets via social media.
What is a help desk ticketing software perform?
Help desk ticketing software is a program that manages and tracks all customer service interactions. These can be done via email, telephone or live chat. Software tracks every communication and assigns tasks to each concern.
Which Help Desk Software is Best for Customers?
Which program you choose will depend on the type of customer service questions you receive. If customers reach you through multiple channels, a full-service solution like Freshdesk or Zoho Desk is the best. If you offer IT support, you might prefer Jira Service Desk ManageEngine or ManageEngine. HappyFox and Hiver are good options for people who want to be more focused on self-service or ease of use.
What does help desk software by Microsoft offer?
Microsoft does not provide a single help desk. Many other options are available that can be connected to various Microsoft platforms. Microsoft Dynamics 365 offers help desk functionality in its business suite of applications. Microsoft AppSource offers third-party apps like HelpDesk and Help Desk PLUS, both of which are hosted on Microsoft SharePoint.